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Systems & Process, The Competitive Edge in Membership
Published by Tennessee Society of Association Executives and Washington Society of Association Executives



Summary
Systems and process are not a bad words. On the contrary, when process thinking is leveraged as a thoughtful and intentional management technique it can become a competitive advantage in creating an outstanding member experience. We’ll explore how process relates to delivering outstanding member value by defining; its importance to achieving an outcome, the interrelation between your organization’s eco-system and member experience, and how it can position your organization to stay relevant.

Presenters
Bryan C. Harrison, CAE, PMP, CMP
Bryan serves as a Director for the Specialty Equipment Market Association (SEMA), an international trade organization representing 7500+ automotive companies (largely small businesses). His responsibilities include the governance of all their professional societies (chapters), working with appropriate boards to set comprehensive goals for growth and performance and empowering a staff team to plan and implement a program and event portfolio for nearly 3000 members.

He is an in-demand...More

How To Attend
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Credit
If applicable, you may obtain credit in multiple jurisdictions simultaneously for this program (see pending/approved list below). Registrants in jurisdictions not listed below will receive a Certificate of Attendance/Completion that may or may not meet credit requirements in other jurisdictions. Where applicable, credit will be only awarded to a paid registrant attending the live program at their own computer and phone.

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