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Building a Member-Centric Culture
Published by Texas Society of Association Executives and Washington Society of Association Executives



Summary
At the heart of every association is its members, but are you considering them when making decisions across your business? Your members should drive the organization’s mission, programs, and day-to-day activities. Join this session to learn how you can implement a member-centric culture across your organization and each of its departments.

Presenters
Jenny Taylor
Jenny Taylor is a community professional and senior manager of the Higher Logic managed services team. She has served as the member-facing community manager for multiple Higher Logic clients along a wide spectrum of industry and sizes. This role includes guiding members in the community as well as providing strategic direction to the client. She also serves as the senior manager for the managed services team by supporting their success as community professionals serving clients. She has been at...More
Originally Published
August 21, 2018

Program Titles and Supporting Materials
This program contains the following components:
  1. Building a Member-Centric Culture - Video
  2. Building a Member-Centric Culture - Paper

How To Attend
Join the self-paced program from your office, home, or hotel room using a computer and high speed internet connection. You may start and stop the program at your convenience, continue where you left off, and review supporting materials as often as you like. Please note: Internet Explorer is no longer a supported browser. We recommend using Google Chrome, Mozilla Firefox or Safari for best results.

Technical Requirements
You may access this course on a computer or mobile device with high speed internet (iPhones require iOS 10 or higher). Recommended browsers are Google Chrome or Mozilla Firefox.

Credit
If applicable, you may obtain credit in multiple jurisdictions simultaneously for this program (see pending/approved list below). If electing credit for this program, registrants in jurisdictions not listed below will receive a Certificate of Completion that may or may not meet credit requirements in other jurisdictions. Where applicable, credit will be only awarded to a paid registrant completing all the requirements of the program as determined by the selected accreditation authority.

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